Frequently Asked Questions

How can I pay?

You can pay using the following methods.
We accept  Visa, Switch, Mastercard and American Express.
All orders are processed via Worldpay.

Do you ship overseas?

We ship to Europe, USA and the rest of world.

Can I order by telephone?

If you would prefer to place an order over the telephone, please call on +44 (0)131 555 5566 and use your credit/debit card, between 10.30-5.00pm Monday-Friday. Your call will then be directed to our Gift Shop.

How long will my order take to be delivered?

Items are despatched from Monday to Friday and delivered within the working hours of the destination country.

We strive to process and dispatch all orders within one to two working days.  The standard delivery time for our UK orders is 3-5 days, Europe and rest of world 7 - 10 days.

During periods of high demand, delays can occur. Please be assured that we will dispatch your items as soon possible and will notify you of a significant delay.
All parcels are sent by Royal Mail or courier and may require a signature on delivery.

We appreciate that you may not always be at home to receive a package and therefore offer the choice of delivery to an address other than your registered payment-card address. (Please see the Delivery Address option when processing your order at the payment stage).

Once your order has been shipped, the delivery address cannot be changed.
Please note that all delivery times are subject to product availability and credit card authorisation.

What currency will I be billed in?

The Royal Yacht Britannia website uses GBP for all transactions.  The Cardholder's bank or card issuer will decide the exchange rate to charge the customer in their local currency.

How much is delivery?

Our delivery rates are as follows:

UK £5.95
Europe £15.95
USA £25.95
Rest of the world £25.95

* Please note that the UK delivery rate of £5.95 does not apply on orders containing alcohol.
As of July 2016 our delivery charge for all orders containing alcohol will be £6.95.

Can you deliver to multiple addresses?

If you would like items sent to more than one address, please complete a separate order for each address.  Please note a delivery charge will be made for each address.

Can I change my shipping address?

If wish to change the shipping address, please contact us and we will endeavor to fulfill your request. If the package has not been shipped, we will endeavor to change the shipping address for you. If the order has been shipped we are unable to change the shipping address.

What is your returns policy?

We are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date

We will offer a full refund if the goods that we supplied to you are found to be defective in any way.

Unfortunately, we are unable to exchange items. Please return your original item for a refund and submit a new order.

Please telephone our Mail Order Department on (+44 (0) 131 555 5566, Mon-Fri 10.30am-5pm) or email shop@tryb.co.uk for further information.

All items must be returned to the address below.

The Gift Shop
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Please remember that the returned goods are your responsibility until they reach us. For your own protection, we recommend that you use a delivery service that offers insurance cover.  Return postage will be at your own cost, unless the item is faulty.

How long does it take for refunds to be processed?

We aim to process refunds within two working days from the date of our receipt of the returned item.

Can I speak to a member of your team?

If you require any assistance, please e-mail us at shop@tryb.co.uk or use our online contact form. We will endeavour to reply within two working days. Alternatively, please telephone +44 (0)131 555 5566. Our opening hours are 10:30 - 17:00 GMT, Monday to Friday.

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