Shop Supervisor

Hours: 5 days out of 7
Duration: Permanent
Pay: Dependent on Experience

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 150-strong team on board is committed to the same standards of excellence that were expected when Britannia was in service. This dedication to excellence has led to Britannia being rated as Scotland’s Best Visitor Attraction for 12 years running, by national tourist board VisitScotland, and TripAdvisor’s Top 5 UK Landmark Attraction.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Shop Supervisor to join our great team.

Working alongside the Shop Manager and Assistant Manager, you will help to supervise the Senior Sales and Sales Assistants in the Retail Team. Duties will include opening and closing procedures for our Gift Shop and Visitor Centre including cash handling, day-to-day organisation of daily tasks and managing our online shop. Most importantly, you will be a role model in delivering five-star customer service to all of our visitors. The majority of your working day will be spent supervising our Gift Shop, Visitor Centre and occasionally our onboard fudge shop, the NAAFI. The candidate will be required to work regular weekends and hours can vary from 8am to 7pm, working an average 8 hour day.

The ideal candidate will be a motivational leader, who is passionate and experienced in retailing in a high quality service environment, and has great customer service skills.  In the absence of Shop Management, the supervisor has responsibility for the running of the Retail Team operations. The ideal candidate therefore must be confident and have the ability to use their own initiative to calmly and professionally solve problems. With a can-do flexible attitude and an enthusiastic personality the ideal candidate will enjoy working with a friendly and welcoming team and engaging with visitors from all over the world. The ideal candidate must have proficient computing skills and be a confident communicator. Specific on the job training will be provided however, experience within a similar role is essential.

Company benefits include:

  • Enhanced long service holiday entitlement
  • Life Assurance
  • Performance and loyalty payment scheme
  • Complimentary tickets
  • Staff discount in the Gift Shop and Royal Deck Tea Room
  • Pension
  • Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Shop Supervisor to: or postal applications to:

Kirsty Sharp
Shop Manager
The Royal Yacht Britannia
Ocean Drive

Closing date: 18/11/18

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates.  If you have been selected for interview you will be contacted directly.