Visitor Assistant

Visitor Assistant

Hours: Part Time
Duration: Seasonal
Pay: £8.40 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 150-strong team on board is committed to the same standards of excellence that were expected when Britannia was in service. This dedication to excellence has led to Britannia being rated as Scotland’s Best Visitor Attraction for 12 years running by national tourist board VisitScotland, and TripAdvisor’s Top 5 UK Landmark Attraction.

If you are enthusiastic, with a smart appearance, a can-do attitude, excellent communication skills and a passion for exceptional customer care, then we would love to hear from you.

At The Royal Yacht Britannia, the highest standards of customer service are part of everyday life. A five-star visitor attraction where quality and attention to detail matter. We are currently looking for part-time Visitor Assistants to join our team. Days available will range from 2 - 5 days per week, and will include weekends. Daily shifts will be from 5 - 8 hours per day. Full training will be given and uniform provided.

As part of our Visitor Experience team, you will report to the Visitor Experience Manager. The job is based in our Visitor Centre and on board Britannia: on the outer decks and inside on the tour route. The position can be physically demanding, as you will be mainly standing throughout the duration of your shift.

You will be expected to ensure that our visitors have a safe and enjoyable visit and to provide the high levels of service for which Britannia is renowned.

Other responsibilities will include:

  • Providing a warm welcome to visitors
  • Interacting with visitors throughout their tour
  • Helping visitors use their audio handset
  • Assisting with queue management
  • Work as a guide at Britannia's exclusive evening events and private tours
  • Any other Visitor Assistant duties as required

Company benefits include:

  • Enhanced long service holiday entitlement
  • Life Assurance
  • Performance and loyalty payment scheme
  • Complimentary tickets
  • Staff discount in the Gift Shop and Royal Deck Tea Room
  • Pension
  • Free car parking for staff

To apply, please send your CV and a covering letter outlining why you feel you would be suitable for the role of Visitor Assistant to: recruitment@tryb.co.uk or postal applications to:

Robert Gill
The Royal Yacht Britannia
Ocean Terminal
Leith
Edinburgh
EH6 6JJ

Closing date: 5pm on Friday 31 May 2019

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.