FAQ

HOW CAN I PAY?

You can pay using the following methods:
We accept Visa, Switch, Mastercard and American Express.
All orders are processed via Windcave.

DO YOU SHIP OVERSEAS?

No, we only currently ship within the UK.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

Items are dispatched from Monday to Friday and delivered within working hours.

We strive to process and dispatch all orders within one to two working days. The standard delivery time for our UK orders is 3-5 days.

During periods of high demand, delays can occur. Please be assured that we will dispatch your items as soon possible and will notify you of a significant delay.

All parcels are sent by Royal Mail or courier and may require a signature on delivery.

We appreciate that you may not always be at home to receive a package and therefore offer the choice of delivery to an address other than your registered payment-card address (please see the Delivery Address option when processing your order at the payment stage).

Once your order has been shipped, the delivery address cannot be changed. Please note that all delivery times are subject to product availability and credit card authorisation.

WHAT CURRENCY WILL I BE BILLED IN?

The Royal Yacht Britannia website uses GBP for all transactions. The Cardholder's bank or card issuer will decide the exchange rate to charge the customer in their local currency.

HOW MUCH IS DELIVERY?

Delivery within the UK is £5.95 per order.

CAN YOU DELIVER TO MULTIPLE ADDRESSES?

If you would like items sent to more than one address, please complete a separate order for each address. Please note a delivery charge will be made for each address.

CAN I CHANGE MY SHIPPING ADDRESS?

Please contact us if you wish to change the shipping address. If the package has not been shipped, we will endeavour to change the shipping address for you. If the order has been shipped, we are unfortunately unable to change the shipping address.

WHAT IS YOUR RETURNS POLICY?

We are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date.

We will offer a full refund if the goods that we supplied to you are found to be defective in any way.

Unfortunately, we are unable to exchange items. Please return your original item for a refund and submit a new order.

Please telephone and ask to speak with our Gift Shop Mail Ordering Department on (+44 (0) 131 555 8800, Mon-Fri 10.30am-5pm) or email shop@tryb.co.uk for further information.

All items must be returned to the address below.

The Gift Shop
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Please remember that the returned goods are your responsibility until they reach us. For your own protection, we recommend that you use a delivery service that offers insurance cover. Return postage will be at your own cost, unless the item is faulty.