All parcels are sent by Royal Mail and Parcelforce and may require a signature on delivery. If for any reason an item cannot be delivered, a card will be left at the delivery address and the package will be returned to the local depot for collection or redelivery. Any items not collected within three weeks will be returned to us, and you may be liable for delivery charges.
United Kingdom £5.95
Deliveries to multiple addresses:
If you would like items sent to more than one address, please complete a separate order for each address. Please note a delivery charge will be made for each address.
We are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date
We will offer a full refund if the goods that we supplied to you are found to be defective in any way.
Unfortunately, we are unable to exchange items. Please return your original item for a refund and submit a new order.
Due to health and hygiene reasons. No refunds are available on pierced earrings. We also cannot accept the exchange or refund of necklace and earring sets.
Please telephone our Mail Order Department on (+44 (0) 131 555 5566) or email
firstname.lastname@example.org for further information.
All items must be returned to the address below:
The Gift Shop
The Royal Yacht Britannia
Please remember that the returned goods are your responsibility until they reach us. For your own protection, we recommend that you use a delivery service that offers insurance cover. Return postage will be at your own cost, unless the item is faulty.
How long does it take for refunds to be processed?
We aim to process refunds within two working days from the date of our receipt of the returned item.