Our Promise To You - Our Safety Measures

When you visit, you can be confident that we are
fully adhering to all the published guidelines, and more, as our standards are already incredibly high, and carried out with passion and precision by our dedicated staff.  

The safety of you and our staff is our overriding priority. Our plan has been created so that it's flexible and we're ready to adapt it if the need arises; either as a result of further guidance from the Government, or because of things we learn as we re-open.  

Be assured that everything will be taken care of, so all you have to do is have a great day out! 

We will be keeping you safe on board by:  

  • Giving a warm welcome at a safe distance. 
  • Timed tickets. 
  • Reduced capacity. 
  • Screens at Reception desks, till and tour instruction points. 
  • Card payments only. 
  • Audio tour available on mobile phones. 
  • Enhanced cleaning of handsets. 
  • Free headphones for handsets. 
  • One-way system on board. 
  • Enhanced cleaning schedule.  
  • Hand sanitiser stations for visitors.  
  • Encourage visitors to observe social distancing. 
  • All visitors entering the visitor attraction should wear a face mask except for the exemptions as stated by the Scottish Government.

You can help us by: 

  • Adhere to social distancing. 
  • Wash your hands after using the facilities. 
  • Use the hand sanitisers at every opportunity.  

Royal Deck Tea Room:

  • A warm welcome and shown to your table at a safe distance.  
  • Reduced capacity. 
  • Increased distance between tables.
  • Card payments only.
  • Between sittings tables and chairs are thoroughly cleaned. 
  • Hand sanitiser stations for customers. 

Our Shop: 

  • Screens at tills. 
  • Baskets sanitised after each use and washed at the end of the day. 
  • Hand sanitiser stations for visitors. 
  • Encourage customers to observe social distancing.
  • All visitors entering the shop should wear a face mask except for the exemptions as stated by the Scottish Government.
  • Card payments only.

Please read our risk assessment here.