Meet the team- Bruce
Tell us a bit about yourself?
My role on board is Private Dining Manager, responsible for the smooth running of the exclusive use events we run on board The Royal Yacht Britannia. I have been fortunate to work in the five-star hospitality industry throughout my career, starting at Gleneagles then moving to 3AA Rosette The Arkle at The Chester Grosvenor for 11 years. I then spent 6 years on board the VSOE train The Northern Belle before joining the team on The Royal Yacht Britannia in 2006.
Wow, that’s quite a career in some of the best venues for luxury dining in the UK. How have private events changed over the course of your career?
Over the years there has been an increase in different dietary requirements, which has been a good challenge for both the kitchen and for those serving to ensure that every and all requests are catered for every time. Ensuring that those dining feel relaxed and comfortable in the knowledge that we are carefully noting and attending to any such needs, is of high importance.
What is your favourite aspect of your role?
Delivering an event which exceeds guest expectations is a hugely satisfying aspect of my role. Britannia is certainly a stunning venue, I’ll never tire of hearing the “wow’s” from guests as they first step into the State Apartments and experience Britannia for the first time. Developing our hospitality team and seeing each member progress in their career is another highlight.
What is the key to a successful event?
Preparation is key so there is a lot of planning for each event to ensure that every detail is perfect for our clients. In keeping with the events held on board when HM Queen Elizabeth II welcomed foreign dignitaries and celebrities to dine or for drinks receptions on Britannia, we maintain those high standards you would have experienced if you were entertained during the 40 years of Royal service.
What is a typical day for you?
Each day I meet with my colleagues in the Events team who are the first point of contact with our clients and discuss upcoming event updates, communication is important in our roles to ensure that the client’s own image of the event is made reality on the night.
From choosing the wines, to the table plans, to polishing Champagne glasses, we are constantly preparing for multiple events which are all in different stages so you have to be good at multitasking!
What advice would you give to those starting out in the Hospitality industry?
Be passionate, ask questions, prepare to work hard, smile, and enjoy yourself.
To finish, what is your favourite fact about Britannia?
Members of the Royal family and the Rear Admiral had to ask permission to enter the Officers' Wardroom.